Just Checking and Tunstall working in partnership
Just Checking and Tunstall are working in partnership to support health and social care assessments for reablement.
Professionals FAQ's
What is in the Just Checking Professional kit?
- 5 movement sensors
- 2 door sensors
- Controller, receives data from sensors and uploads to web-server via integral mobile phone unit. Controller plugs in to a mains power socket.
- Velcro pads
- Robust carry case
- Installation instructions and video
What is covered in the subscription?
- Access to the data and management system
- Mobile data charges (the controller uploads its data every 5 mins)
- Unlimited number of log-ins, controlled by you
- Log-on as often as required
- Replacement batteries for sensors (automatic reminder, and battery despatch)
- Replacement Velcro
- Helpline for staff
Are sensors unique to the kit they are in?
Movement sensors are identical between kits. A differently coded set can be provided where installations are likely to be in very close proximity (next door to each other).
Door sensors are unique and each controller is programmed with the door sensors associated to it. This can be reprogrammed remotely from the Just Checking office.
Can I add sensors?
Additional sensors can be added to a system (up to 20 sensors in total).
Can I get replacement sensors?
Faulty sensors are replaced under warranty. We aim to post out first class within 24 hours of being reported.
Replacements sensors, if lost or damaged, can be purchased. We aim to send out first class within 24 hours of being ordered.
Who installs the system?
You do. Just Checking is easy to install and no specialist installer is required. There is an installation guide in the lid of the case, and an installation video on the website. You can even try it out in your own home for a night or two. We will come and run a training session for your team if you require.
Can I change the names on sensors?
Sensors are labelled on the back, and the chart is laid out in a specific order with these names. You can change the names and the order on the chart when you are logged on to the Just Checking Professional system as a manager.
Family carers can ring Just Checking to change sensor names and layout, if required.
Does the system raise any alerts?
Just Checking is primarily an information system, not an alarm system.
Does the system use batteries and what is the battery life?
Movement sensors and door sensors have a single, long life battery which should last 2 years.
Just Checking sends a reminder when batteries need replacing, and supplies the battery pack. Battery replacement is included in the annual subscription.
What happens if there is a power cut?
The controller stops receiving the data from the sensors, so there is no data collection. When power is restored the controller will automatically power up and start receiving data again, and upload it to the webserver. There will be a gap in the data for the time that there was no power. Remember, this is an information system, not an alarm system. It is inconvenient but not a risk if there is a gap in coverage.
What does the warranty cover?
Replacement of faulty components, assuming that they have not been subjected to maltreatment. Year 1 warranty is included in price of equipment. Subsequent years, warranty may be purchased costing ≈ 10% of equipment price.
Warranty based on return to base. Typically if someone has a problem we will send a replacement part and request that the original part is returned afterwards.
What if I forget my login and password?
Your login will be your e-mail address. Click Forgotten Password just below the password box to have your password resent.
Who is using the system?
Just Checking is being used more than 120 local authorities/NHS trusts throughout the UK. We will gladly supply references.